Refund Policy
Last updated: June 2026. Our fair and transparent refund guidelines.
At Digital Minds Web Solutions LLC FZ, we want every client to be satisfied with their experience. This Refund Policy outlines the conditions under which refunds are issued and how to request one.
Refund Overview
Digital Minds understands that circumstances may require a refund. Our refund policy is designed to be fair to both our clients and our partner network. Refund requests are evaluated on a case-by-case basis, and we aim to resolve all requests within 5 business days. Please review the conditions below to understand when a refund may be eligible.
Order Cancellation
You may cancel an order and receive a full refund if the cancellation request is submitted before the order processing has begun. Once our partner agencies have started working on your order, a full refund may not be possible. Partial refunds may be issued based on the percentage of work completed at the time of cancellation. To request a cancellation, contact us at [email protected].
Delivery Failure
If we fail to deliver the agreed-upon service within the stated timeframe, you are eligible for a full refund of the undelivered portion. We will notify you if there are significant delays. If the delay exceeds 14 days beyond the estimated delivery date, you may request a full refund. Platform-related drops (e.g., Instagram removing likes) are typically addressed by redelivery rather than refund.
Quality Issues
If you believe the quality of service delivered does not meet our standards, please contact us within 7 days of order completion. We will review your claim and, if warranted, offer a partial refund, full refund, or free redelivery. Claims must include supporting evidence, such as screenshots or analytics data.
Non-Refundable Services
Services that have been fully delivered and completed are generally non-refundable. Any promotional discounts or bonus impressions are not refundable. Orders placed using promotional codes may be subject to different refund terms, which will be stated at the time of purchase.
Refund Process
To request a refund, email us at [email protected] with your order number, reason for the refund, and any supporting documentation. We will review your request and respond within 5 business days. Approved refunds will be processed to your original payment method within 7-14 business days, depending on your payment provider.
Chargebacks and Disputes
If you initiate a chargeback through your payment provider without first contacting us to resolve the issue, your account may be suspended and future orders may be restricted. We strongly encourage you to reach out to us before filing a dispute, as we are committed to finding a fair resolution.
Contact
For refund inquiries, please contact us at [email protected]. Our team is available Sunday through Thursday, 9 AM to 6 PM GST.